Fixing Pokémon Account Sign-Up Not Showing Up: Solutions

By Robbin Tony on April 14, 2025

Beginner

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If you’re trying to create a new Pokémon account but the sign-up page isn't showing up or loading correctly, you’re not alone. Many players, whether new to the franchise or seasoned trainers, occasionally experience issues when trying to sign up for Pokémon GO, Pokémon Trainer Club, or other Pokémon services. The process may stall at the sign-up screen, leaving you frustrated and unable to progress with the game.

Fortunately, there are several reasons why this issue may occur—and just as many ways to fix it. In this article, we’ll explore the common causes behind the Pokémon account sign-up not showing up, and provide a comprehensive guide on how to troubleshoot and resolve the issue.

Why Is My Pokémon Account Sign-Up Not Showing Up?

When you try to sign up for a Pokémon account and the screen doesn’t appear or loads incorrectly, the issue can stem from a variety of factors. Here are some of the most common causes:

Server-side issues or maintenance
Network connectivity problems
Outdated app versions or software conflicts
Corrupted app cache or stored data
Device compatibility issues
Interference from third-party apps or software
Browser issues (for Pokémon Trainer Club)

Understanding these potential causes can help you narrow down the right solution. Let’s dive into how to troubleshoot and resolve each of these issues.

Step 1: Check for Pokémon Server Issues

The first step in troubleshooting a Pokémon account sign-up problem is to confirm whether the issue is with Pokémon’s servers. Pokémon services may occasionally experience outages or undergo scheduled maintenance, which can prevent sign-up pages from loading.

How to Check:

Visit Niantic’s support page or the Pokémon website for any announcements about server maintenance.
Check Downdetector for reports of Pokémon services being down. You can search for Pokémon GO, Pokémon Trainer Club, or Pokémon Home to see if others are facing the same issue.
Follow @NianticHelp or @PokemonGoApp on Twitter for the latest updates on server status.

If the servers are down or undergoing maintenance, there isn’t much you can do except wait. But if everything seems to be fine on Pokémon’s end, you can proceed with troubleshooting on your device.

Step 2: Restart Your Device

Sometimes, app glitches or minor software bugs can interfere with the sign-up process. A simple restart of your device can help refresh the system, clear up minor bugs, and give the app a fresh start.

Steps:

Close all background apps, including any Pokémon-related apps that might be running.
Restart your device by turning it off and back on. This can help resolve minor software conflicts that may prevent the sign-up page from displaying properly.

After restarting, try to sign up for a new Pokémon account again to see if the sign-up page loads correctly.

Step 3: Verify Your Internet Connection

A poor internet connection can result in loading issues, preventing the sign-up page from appearing. Pokémon apps rely on a stable connection to load content and authenticate your account.

Fixing Network Issues:

Switch between Wi-Fi and Mobile Data: Sometimes, switching networks can solve connection issues.
Restart your Wi-Fi router if you’re connected to Wi-Fi.
Turn off VPNs or proxies that may block or slow down your connection.
Test your internet speed to ensure it's stable (use an app like Speedtest).

Once your internet is stable, try to sign up again.

Step 4: Clear Cache and App Data (Android Only)

If you’re using an Android device, cached data can sometimes get corrupted, preventing the sign-up page from loading. Clearing the app’s cache and data can help resolve this.

How to Clear Cache/Data:

Go to Settings > Apps > Find the Pokémon app.
Tap Storage.
First, tap Clear Cache. This will remove temporary files.
If the issue persists, tap Clear Data (note: this may log you out of the app, but won’t delete your progress if your account is linked).

After clearing the cache, restart the app and try to sign up again.

Step 5: Update the Pokémon App

If your Pokémon app is outdated, it could cause issues with the sign-up process. Keeping your app updated ensures that you have the latest bug fixes and optimizations.

How to Update:

On Android:
Open Google Play Store.
Search for Pokémon GO or Pokémon Home.
Tap Update if available.
On iOS:
Open the App Store.
Tap your profile icon in the top-right corner.
Scroll down and check for available updates, and tap Update.

After updating the app, try signing up again.

Step 6: Reinstall the Pokémon App

If none of the above solutions work, it’s possible that there’s an issue with the app’s installation itself. Reinstalling the app can fix installation errors, remove corrupted files, and reset the app to its default settings.

How to Reinstall:

Uninstall the Pokémon app from your device.
Restart your device to clear out any residual app data.
Reinstall the app from the App Store (for iOS) or Google Play Store (for Android).
Open the app and attempt the sign-up process again.

After reinstalling, check if the sign-up page loads correctly.

Step 7: Try Signing Up Via a Browser (For Pokémon Trainer Club)

If you’re using the Pokémon Trainer Club (PTC) sign-up, the issue may be with your mobile app. Instead of using the app, you can try signing up directly through a web browser.

How to Sign Up via Browser:

Open a web browser and go to the Pokémon Trainer Club sign-up page
Enter the required information (email, password, etc.) to create your account.
After signing up, you can link your Pokémon Trainer Club account to your Pokémon games or apps.

If you can sign up through the browser, you may just need to reinstall or update your app to fix the issue.

Step 8: Check Device Compatibility

Older devices may have difficulty running the latest versions of Pokémon apps, which can affect the sign-up process. Ensure that your device meets the minimum requirements for running Pokémon GO or other Pokémon apps.

Pokémon GO Minimum Requirements (as of 2024):

Android: Android 8.0 or higher, 64-bit, 2GB+ RAM
iOS: iPhone 6s or newer, iOS 13 or higher

If your device doesn’t meet these specifications, you may need to upgrade to a newer model in order to access Pokémon apps and successfully sign up.

Step 9: Use Another Sign-Up Method

If you're having trouble with the Pokémon Trainer Club sign-up page specifically, consider signing up with an alternative method. Pokémon apps support various login methods, including:

Google (Android and iOS)
Facebook (Android and iOS)
Apple ID (iOS only)

You can choose an alternate method of sign-up if the Trainer Club page continues to fail. After creating an account using another platform, you can always link your account to Pokémon Trainer Club later.

Step 10: Contact Pokémon or Niantic Support

If all else fails and you’re still unable to access the sign-up page, it may be time to contact Pokémon or Niantic support for assistance.

How to Get Help:

Visit Niantic’s Support Page:
Choose the appropriate game (e.g., Pokémon GO or Pokémon Trainer Club)
Submit a detailed support request with:
Device details (make/model)
Operating system version
Description of the issue

A support agent will get back to you with possible solutions or further steps.

Bonus Tips to Prevent Future Sign-Up Issues

Always ensure that your Pokémon app is up-to-date.
Use a reliable internet connection during sign-up to avoid connection interruptions.
Clear app cache regularly to prevent data corruption.
Link multiple accounts (e.g., Google, Facebook, Apple) to your Pokémon Trainer account for easier login access.
Keep your device’s software updated to avoid compatibility issues with new app versions.

Conclusion

Experiencing issues with the Pokémon account sign-up page not showing up can be incredibly frustrating, especially when you're eager to start your Pokémon journey. However, by following the troubleshooting steps outlined in this article, you can resolve most sign-up issues quickly.

From checking server statuses to updating your app and ensuring a stable internet connection, these fixes should help you get your account set up and ready to go. And if nothing works, Pokémon and Niantic’s support teams are always there to assist.

With the issue resolved, you'll soon be back on track, catching 'em all and embarking on your Pokémon adventure. Best of luck, trainer! 🌟🎮